Questions? We've got answers.sis.

FAQs

What size nails should I order?

For our Plain Jane and Not So Plain Jain Sets, NO SIZE KIT IS NEEDED. Your set will come with 26 nails for you choose the best size for your nail bed.

For Design Set Orders: All design sets will receive a Sizing Kit before their order is processed so that you can choose the nails size that best fits your nail beds..

How does the sizing kit option work?

Once your sizing kit for your design set is received, you'll use the provided sizes to decided which nails best fit your nail beds.

Once those sizes have been recorded, please email info@rosegxldnails.com with your order number and your recorded sizes.

A final confirmation email will be sent after your sizes have been received.

Once we receive your sizes, your processing time starts and we begin working on your set!  

 

How long will it take for my nails to be delivered?

Processing Time:

Plain Jane Processing Time: 2-3 Business Days 

Not So Plain Jane Processing Time- 3-5 Business Days 

Design Sets Processing Time: 1-2 Weeks (Depends on Order Volume) 

Shipping Time:

Shipping Time: 3-4 Business Days

EXPRESS Shipping Time* (+$): 1-2 Business Days

*Please note, shipping time for design sets begins after allotted processing time even if express is chosen. Express Shipping is only for speedy shipping and does not affect the processing time. 

How long will my nails stay on?

After adhering to our included application instructions, you can expect your nails to last as follows: 

 Adhesive Tabs: 1-2 days or a few hours (dependent upon the occasion) 

 Nail Glue: 1-2 weeks with nail glue 

 Nail Glue + Adhesive Tabs: 1-3 weeks using adhesive tabs and nail glue. 

What will I receive in my order?

Every press-on order will come with: 

1 Full Nail Prep Kit which includes:

- 1 Nail File, 1 Buffer Block, 1 Wooden Cuticle Pusher, 1 sheet of adhesive tabs, 1 bottle of nail glue, 2 alcohol prep wipes. 

1 Full Set of Press-On Nails

*Plain Jane Sets = 26 Nails per set ordered

*Not So Plain Jane Sets = 10 nails per set ordered 

*Design Sets = 10 nails per set ordered 

1 Detailed Nail Application Instruction Card 

How do I apply my nails?

Included in your package is a detailed application instruction card. Please follow those instructions for the best results.

If you misplaced your card, not to worry. You can visit our Nail Application page for instructions on all methods.

What if my nails don’t fit?

Due to the availability of custom size ordering, sizing packs and our size guide, we are not responsible if the wrong size is ordered. We do offer replacement nails if your set is off by a size or two.

Can I reuse my nails?

Yes! If you use the adhesive tabs, you can get multiple uses out of your press-ons!

If you use glue, you can file off old glue with a nail file or an electric nail drill.

Do you ship internationally?

Currently, we ship to the US and Canada. We hope to open up international shipping soon!

Do you accept cancellations or returns?

We gladly accept cancellations within 24 hours of purchase.

Please send an email to info@rosegxldnails.com with your cancelation request.

After 24 hours have passed, no refunds will be issued. Due to the handmade nature of our products, and for hygiene reasons, all sales are final.* 

*If your item is received damaged, please email us with photo proof and customer support will reach out to you with a solution!

Do you offer custom design orders?

Yes! Limited slots are available.

Join our #VIB mailing list and follow us on social media for announcemnets on custom set avalibility!

Do you work with influencers?

We would be happy to work with you if you are an influence! Please email us with the subject line INFLUENCER INQUIRY for more information and eligibility requirements.

DISCLAIMERS

RoseGxld Nails is not financially responsible for incorrect addresses, typos, postal errors, etc. If your order is returned to us due to an address or delivery issue, you must pay to reship those items. A new delivery address will be required. Re-shipping typically is under $5. 

Please be aware that slight variations in color may occur. We try to photograph our items as true-to-color as possible, but due to the way different monitors and phone screens display color please understand that they may differ slightly. 

 Please keep in mind that all press-on sets are handmade to order and created in the order they were received.All sales are final; no refunds will be given.